The new service, 999 BSL, will allow deaf people to make emergency calls using an app or website, connecting callers with a BSL interpreter. It is free to use and operates 24 hours a day, seven days a week.
People who use the service will be put through to a BSL interpreter, who will then relay the conversation to a 999 operator.
A text service for 999 already exists, though users have had to register for that prior to use. The new sign language-based service does not require registration, meaning callers can use it as long as the app or webpage is open. To make a call with 999 BSL, users need to open the app or webpage, then press a red button that will connect them to an interpreter.
Deaf people can now contact emergency services directly and assist anyone in need of help. This is a huge breakthrough in terms of access and a moment worth celebrating,
A number of charities and organisations have been campaigning for the service.
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